PCI DSS awareness обучение
Идентификация Cardholder Data, правила non-storage, SAQ-A vs SAQ-A-EP scope, признаки skimming/phishing, 24-часовое incident reporting — по PCI DSS v4.0.
Преднастроенные awareness-курсы для retail frontline и менеджеров — PCI DSS, customer service, loss prevention, harassment prevention, product recall, age-restricted sales. Для fashion, grocery, electronics и general merchandise сетей.
Идентификация Cardholder Data, правила non-storage, SAQ-A vs SAQ-A-EP scope, признаки skimming/phishing, 24-часовое incident reporting — по PCI DSS v4.0.
ServQual 5-dimension, активное слушание, LAST framework работы с жалобами, de-escalation техники без потери NPS.
NRF категории shrinkage, признаки внешней/внутренней кражи, безопасные apprehension границы, плюс Title VII / EEOC / EU harassment prevention с bystander 5D моделью.
CPSC / FDA / EU GPSR 2023 product recall rollout + Tobacco 21 (US) / Challenge 25 (UK) ID verification, fake-ID detection, refusal scripts.
Course outlines ready for SME content. Ship-ready modules cover the most common retail training needs.
Cashier essentials: refund/return policy, age-restricted items, gift cards, fraud red flags.
4 modules · 60 min · KZ_ZRK_94V, PCI_DSS
External theft, internal shrinkage, ORC (Organized Retail Crime) recognition + safe response.
4 modules · 75 min · OSHA_1910
Aisle width, signage, fitting-room access, communication with customers with disabilities.
3 modules · 45 min · ADA
For grocery + convenience: temperature control, cross-contamination, allergen labelling.
3 modules · 50 min · KZ_ZRK_94V
ServQual, active listening, LAST framework for complaints, calm de-escalation of angry customers.
3 modules · 50 min
Card handling, contactless / NFC, skimmer detection, 24h incident reporting per PCI DSS v4.0.
3 modules · 60 min · PCI_DSS
Slip / trip / fall, manual lifting, ergonomics for cashiers, emergency evacuation drills.
3 modules · 60 min · OSHA_1910
Bias-free customer service, harassment-prevention bystander 5D model, inclusive hiring basics.
3 modules · 50 min · EU_GDPR_RETAIL
PCI DSS v4.0 • Tobacco 21 Act (US) • UK Licensing Act 2003 + Challenge 25 • Title VII + EEOC • EU Directive 2006/54/EC • UK Equality Act 2010 • CPSC §15(b) • FDA recall • EU GPSR 2023 + RAPEX • GDPR + CCPA retail • EU Consumer Rights Directive • ADA / EU Accessibility • NRF + RILA • OSHA §1910.38.
Забронируйте 20-минутный walkthrough. Покажем как retail HQ и store менеджеры используют платформу для onboarding frontline, roll out recall за 24ч и демонстрации PCI / harassment prevention compliance аудиторам.